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Pet Peeves

These are all work related. I'm a bartender at a restaurant so a lot of my business comes from guests who are waiting for their tables. Here's what bugs me:

6a) I will always try to cash guests out as soon as possible even though we do have the ability to send bar tabs to get added onto dinner tabs. I try to cash the guests out myself because when I do transfer their check, 90% of the time the guest will not tip me. I don't know how people can feel comfortable walking away from the person who just served them without taking care of them back.

6b) Related to that, if a large bar tab has been transferred that I don't receive a tip from, we have a policy that we can ask the server who gets said transfer for 10% of the tab (so that we're essentially splitting the tip that should technically be mine) and a lot of the time, servers will complain about this, pointing out that we get tipped out at the end of the night for a reason. We get tipped out 1.5% from the servers at the end of the night. So that $85 check that your guests just left me out to dry from? I'm getting $1.28 for that in tip-out.

6c) Speaking of guests leaving the bar for their table, the stunt that really grinds my gears is when I don't cash them out right away and the next time I turn around, the guests are gone. No tip, no request to transfer, no thank you, no clue as to where they went, nothing. Who does this? It's just plain rude. When this is the case, I will print out a check and bring it to the table and make them pay me personally. You can't go into old navy to try on a shirt and then wear it over to the gap without paying for it. You can't take drinks from my bar and then vanish into thin air with them. So rude.



( 4 comments — Leave a comment )
(Deleted comment)
Mar. 16th, 2009 11:26 pm (UTC)
The manager doesn't make closing out mandatory because she goes out of her way to accommodate the guests. To the point where she orders food from other restaurants on our street if someone doesn't like anything on our menu. Yes, our restaurant has become something of a glorified cafeteria.
The hostesses are in charge of dropping people off and picking people up at the bar and I've tried to train them to tell me that they're about to take someone so that I can close them out and let the guest know that the table is ready. I don't even like the hostesses saying 'your table is ready so if you could settle up at the bar, I can show you right over' because that gives the guest the opportunity to panic and ask for a transfer because their table might be given away in the 35 seconds that it might take me to take their money.
Mar. 16th, 2009 03:47 am (UTC)
I figure the average person doesn't realize they should regard the bar tab separately for their entire bill. Are these not drinks they could've ordered from their table? I've never ordered an alcoholic drink at a bar and taken it to my table, only Dr. Peppers or something like that while I wait for my table, I clearly remember assuming this would be added to my bill since I would've requested refills for the rest of the meal.

The items you listed are some of the many reasons I couldn't stand to work in a profession that tips or makes commission. Too much uncertainty to begin with. I prefer to work for an hourly wage. However, I prefer salaried positions over hourly. Not getting overtime is a bummer, but often I wouldn't be allowed it anyway.
Mar. 16th, 2009 11:28 pm (UTC)
It's not a matter of where the check ends up eventually. What kills me is when they leave without tipping.
Mar. 18th, 2009 02:43 am (UTC)
I don't think I've ever done any of these things but I love when you say things about these sorts of things. Hey, I'm going to say "things" again. Things. Things. Thingsthingsthings.

Anyhow, between you and a series I recently read *coughSookieStackhousecough* I am totally watching out for the people who serve me and hoping I do them a little justice and perhaps make the job a little nicer.

( 4 comments — Leave a comment )